Alpine Hire Return Policy

At Alpine Hire, we are committed to providing high-quality products and services. Our return policy complies with the Australian Consumer Law (ACL), which guarantees your rights as a consumer.

Consumer Guarantees

You are entitled to a refund, replacement, or repair if the product you purchased:

  • Is faulty or defective

  • Is not fit for its intended purpose

  • Does not match the description or sample shown

  • Fails to meet other consumer guarantees under the ACL

These rights apply regardless of whether the item was purchased at full price or on sale.

Change of Mind Returns

While we are not required to offer a refund or exchange for change of mind, we may do so at our discretion. If accepted, the item must be:

  • Returned within 14 days of purchase

  • Unused, in original condition, and with all original packaging and tags

  • Accompanied by proof of purchase (e.g., receipt or order confirmation)

Please note: Change of mind returns may not be accepted for certain items such as custom orders or hygiene-sensitive products.

Return Shipping Costs

  • Faulty or Incorrect Items: If your item is faulty, damaged, or not as described, we will cover the full cost of return shipping. We will provide you with a prepaid return label or reimburse reasonable shipping costs upon receipt of a valid shipping receipt.

  • Change of Mind Returns: If your return is accepted for a change of mind, you will be responsible for:

    • The cost of return shipping

    • Ensuring the item is securely packaged to prevent damage in transit

    • Using a trackable shipping method, as we are not responsible for lost or undelivered returns

We recommend retaining proof of postage until your return is confirmed.

How to Request a Return

To initiate a return, please contact our customer service team at [insert contact email or phone number] with:

  • Your order number

  • A description of the issue

  • Photos of the item (if applicable)

We will assess your request and provide return instructions.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

welcome@alpinehire.com.au